Contact Us
Questions, corrections, feedback or a review tip — we're here for all of it. The team behind stellerro.com researches and verifies every US online casino listing on this site, and hearing from readers helps us keep that work sharp and honest.
How to Reach Us
Email is the best way to get in touch. Write to us at [email protected] and we'll aim to respond within 48 hours on business days. We read every message, though during busy periods a reply may take a little longer.
When you write in, a few details help us respond usefully:
- The casino or page you're asking about
- What you expected to find versus what you found
- Any supporting detail — a screenshot, a bonus code, a date — if it's relevant
What We Can Help With
We're an independent comparison and review site. That means there are things we can assist with and things that fall outside our remit.
| We can help with | We can't help with |
|---|---|
| Questions about how our editorial ratings work | Resolving disputes with a casino directly |
| Flagging inaccurate bonus terms or outdated information | Processing withdrawals or account actions |
| Suggesting a casino for review consideration | Providing legal or financial advice |
| Feedback on site usability or accessibility | Account login or password issues at a casino |
| General questions about our responsible gambling guidance | Guaranteeing outcomes or winnings |
For account-level issues — withdrawals, verification, blocked accounts — your first step is the casino's own customer support. Every operator we list is required to provide direct support channels; these are noted in individual reviews.
Responsible Gambling Enquiries
If you or someone close to you is concerned about gambling habits, please do not wait for a reply from us. Support is available right now through national organisations including the National Problem Gambling Helpline at 1-800-522-4700, available 24 hours a day, seven days a week. Our responsible gambling page also lists tools such as self-exclusion programmes and deposit limit resources you can access directly with any casino on this site.
Editorial Feedback and Review Suggestions
Our reviews are based on independent research — we verify licensing, bonus terms, banking options and security standards without being paid by the casinos to do so. Commercial relationships may exist where we earn a referral commission, but these do not determine how a casino is rated or ranked. You can read more about our approach on the About Us page.
If you believe a rating is wrong, a bonus condition has changed, or a casino we cover has altered its terms significantly, we want to know. Please include as much specific detail as you can — the more precise your note, the faster we can verify and update.
If you'd like to suggest a casino for inclusion, we welcome those submissions too. We review all suggestions against our standard criteria: valid US-facing licensing, HTTPS encryption, certified RNG use, clear bonus terms and accessible responsible gambling tools. Meeting those criteria is the starting point, not a guarantee of a listing.
Partnership and Advertising Enquiries
If you represent a licensed online casino operating in the US market and want to discuss how stellerro.com works with partners, you're welcome to reach out at [email protected] with a brief outline of your enquiry. Please note that paid placement does not alter our editorial assessments — ratings reflect research, not commercial arrangement. You can review the full terms governing this site at our Terms and Conditions page.
Response Times
We aim to respond to all messages within 48 hours on weekdays. High-volume periods may push that to three to four business days. We don't operate a live chat or phone line — email remains the single point of contact for all enquiries.